49 U.S.C. § 42308 — DOT airline customer service dash-

Page 1217 TITLE 49—TRANSPORTATION § 42308 § 42306. Know Your Rights posters (a) IN GENERAL.—Each large hub airport, me- dium hub airport, and small hub airport with scheduled passenger service shall prominently display posters that clearly and concisely out- line the rights of airline passengers under Fed- eral law with respect to, at a minimum— (1) flight delays and cancellations; (2) refunds; (3) bumping of passengers from flights and the oversale of flights; and (4) lost, delayed, or damaged baggage. (b) LOCATION.—Posters described in subsection (a) shall be displayed in conspicuous locations throughout the airport, including ticket counters, security checkpoints, and boarding gates. (c) ACCESSIBILITY ASSISTANCE.—Each large hub airport, medium hub airport, and small hub air- port with scheduled passenger service shall en- sure that passengers with a disability (as such term is defined in section 382.3 of title 14, Code of Federal Regulations) who identify themselves as having such a disability are notified of the availability of accessibility assistance and shall assist such passengers in connecting to the ap- propriate entities to obtain the same informa- tion required in this section that is provided to other passengers. (Added Pub. L. 118–63, title V, § 504(a), May 16, 2024, 138 Stat. 1190.) DELAYED EFFECTIVE DATE OF SECTION Section effective 1 year after May 16, 2024, see Effective Date note below. Statutory Notes and Related Subsidiaries EFFECTIVE DATE Pub. L. 118–63, title V, § 504(d), May 16, 2024, 138 Stat. 1191, provided that: ‘‘The amendments made by this section [enacting this section and amending section 46301 of this title] shall take effect on the date that is 1 year after the date of enactment of this Act [May 16, 2024].’’ § 42307. Requirement to maintain a live customer chat or monitored text messaging number (a) REQUIREMENT.— (1) IN GENERAL.—A covered air carrier that operates a domestic or international flight to, from, or within the United States shall main- tain— (A) a customer service telephone line staffed by live agents; (B) a customer chat option that allows for customers to speak to a live agent within a reasonable time, to the greatest extent prac- ticable; or (C) a monitored text messaging number that enables customers to communicate and speak with a live agent directly. (2) PROVISION OF SERVICES.—The services re- quired under paragraph (1) shall be provided to customers without charge for the use of such services, and shall be available at all times. (b) RULEMAKING AUTHORITY.—The Secretary shall promulgate such rules as may be necessary to carry out this section. (c) COVERED AIR CARRIER DEFINED.—In this section, the term ‘‘covered air carrier’’ means an air carrier that sells tickets for scheduled passenger air transportation on an aircraft that, as originally designed, has a passenger capacity of 30 or more seats. (d) EFFECTIVE DATE.—Beginning on the date that is 120 days after the date of enactment of this section, a covered air carrier shall comply with the requirement specified in subsection (a) without regard to whether the Secretary has promulgated any rules to carry out this section as of the date that is 120 days after such date of enactment. (Added Pub. L. 118–63, title V, § 505(b)(1), May 16, 2024, 138 Stat. 1191.) Statutory Notes and Related Subsidiaries REFERENCES IN TEXT The date of enactment of this section, referred to in subsec. (d), is the date of enactment of Pub. L. 118–63, which was approved May 16, 2024. § 42308. DOT airline customer service dash- boards (a) REQUIREMENT TO ESTABLISH AND MAINTAIN PUBLICLY AVAILABLE DASHBOARDS.—The Sec- retary of Transportation shall establish, main- tain, and make publicly available the following online dashboards for purposes of keeping avia- tion consumers informed with respect to certain policies of, and services provided by, large air carriers (as such term is defined by the Sec- retary) to the extent that such policies or serv- ices exceed what is required by Federal law: (1) DELAY AND CANCELLATION DASHBOARD.—A dashboard that displays information regarding the services and compensation provided by each large air carrier to mitigate any pas- senger inconvenience caused by a delay or can- cellation due to circumstances in the control of such carrier. (2) EXPLANATION OF CIRCUMSTANCES.—The website on which such dashboard is displayed shall explain the circumstances under which a delay or cancellation is not due to cir- cumstances in the control of the large air car- rier (such as a delay or cancellation due to a weather event or an instruction from the Fed- eral Aviation Administration Air Traffic Con- trol System Command Center) consistent with section 234.4 of title 14, Code of Federal Regu- lations. (3) FAMILY SEATING DASHBOARD.—A dash- board that displays information regarding which large air carriers guarantee that each child shall be seated adjacent to an adult ac- companying the child without charging any additional fees. (4) SEAT SIZE DASHBOARD.—A dashboard that displays information regarding aircraft seat size for each large air carrier, including the pitch, width, and length of a seat in economy class for the aircraft models and configura- tions most commonly flown by such carrier. (5) FAMILY SEATING SUNSET.—The require- ment in subsection (a)(3) shall cease to be ef- fective on the date on which the rule in sec- tion 516 of the FAA Reauthorization Act of 2024 is effective. Page 1218 TITLE 49—TRANSPORTATION § 44101 (b) ACCESSIBILITY REQUIREMENT.—In devel- oping the dashboards required in subsection (a), the Secretary shall, in order to ensure the dash- boards are accessible and contain pertinent in- formation for passengers with disabilities, con- sult with the Air Carrier Access Act Advisory Committee, the Architectural and Transpor- tation Barriers Compliance Board, any other relevant department or agency to determine ap- propriate accessibility standards, and disability organizations, including advocacy and nonprofit organizations that represent or provide services to individuals with disabilities. (c) LIMITATION ON DASHBOARDS.—After the rule required in section 516 of the FAA Reauthoriza- tion Act of 2024 is effective, the Secretary may not establish or maintain more than 4 different customer service dashboards at any given time. (d) PROVISION OF INFORMATION.—Each large air carrier shall provide to the Secretary such infor- mation as the Secretary requires to carry out this section. (e) SUNSET.—This section shall cease to be ef- fective on October 1, 2028. (Added Pub. L. 118–63, title V, § 506(a)(1), May 16, 2024, 138 Stat. 1192.) Editorial Notes REFERENCES IN TEXT Section 516 of the FAA Reauthorization Act of 2024, referred to in subsecs. (a)(5) and (c), is section 516 of Pub. L. 118–63, which is set out as a note preceding sec- tion 42301 of this title. Statutory Notes and Related Subsidiaries ESTABLISHMENT OF ONLINE DASHBOARDS Pub. L. 118–63, title V, § 506(a)(2), May 16, 2024, 138 Stat. 1193, provided that: ‘‘The Secretary [of Transpor- tation] shall establish each of the online dashboards re- quired by section 42308(a) of title 49, United States Code, not later than 30 days after the date of enact- ment of this Act [May 16, 2024].’’ SUBPART III—SAFETY CHAPTER 441—REGISTRATION AND RECORDATION OF AIRCRAFT Sec. 44101. Operation of aircraft. 44102. Registration requirements. 44103. Registration of aircraft. 44104. Registration of aircraft components and deal- ers’ certificates of registration. 44105. Suspension and revocation of aircraft certifi- cates. 44106. Revocation of aircraft certificates for con- trolled substance violations. 44107. Recordation of conveyances, leases, and secu- rity instruments. 44108. Validity of conveyances, leases, and security instruments. 44109. Reporting transfer of ownership. 44110. Information about aircraft ownership and rights. 44111. Modifications in registration and recordation system for aircraft not providing air trans- portation. 44112. Limitation of liability. 44113. Definitions. 44114. Privacy. Editorial Notes AMENDMENTS 2024—Pub. L. 118–63, title VIII, § 803(b), May 16, 2024, 138 Stat. 1322, added item 44114. 2004—Pub. L. 108–297, § 6(b), Aug. 9, 2004, 118 Stat. 1097, added item 44113. § 44101. Operation of aircraft (a) REGISTRATION REQUIREMENT.—Except as provided in subsection (b) of this section, a per- son may operate an aircraft only when the air- craft is registered under section 44103 of this title. (b) EXCEPTIONS.—A person may operate an air- craft in the United States that is not reg- istered— (1) when authorized under section 40103(d) or 41703 of this title; (2) when it is an aircraft of the national de- fense forces of the United States and is identi- fied in a way satisfactory to the Adminis- trator of the Federal Aviation Administration; and (3) for a reasonable period of time after a transfer of ownership, under regulations pre- scribed by the Administrator. (Pub. L. 103–272, § 1(e), July 5, 1994, 108 Stat. 1161.) HISTORICAL AND REVISION NOTES Revised Section Source (U.S. Code) Source (Statutes at Large) 44101(a) ...... 49 App.:1401(a) (1st sentence words before proviso less words between pa- rentheses). Aug. 23, 1958, Pub. L. 85–726, § 501(a), 72 Stat. 771. 44101(b) ...... 49 App.:1401(a) (1st sentence words between paren- theses, proviso, last sentence). 49 App.:1655(c)(1). Oct. 15, 1966, Pub. L. 89–670, § 6(c)(1), 80 Stat. 938; Jan. 12, 1983, Pub. L. 97–449, § 7(b), 96 Stat. 2444. In this section, the word ‘‘navigate’’ is omitted as being included in the definition of ‘‘operate aircraft’’ in section 40102(a) of the revised title. In subsection (a), the words ‘‘Except as provided in subsection (b) of this section’’ are added for clarity. The words ‘‘a person may . . . an aircraft only when the aircraft is registered under section 44103 of this title’’ are substituted for ‘‘It shall be unlawful . . . any air- craft eligible for registration if such aircraft is not reg- istered by its owner as provided in this section, or . . . any aircraft not eligible for registration’’ for clarity and to eliminate unnecessary words. In subsection (b), before clause (1), the words ‘‘A per- son may operate an aircraft in the United States that is not registered’’ are substituted for ‘‘may be operated and navigated without being so registered’’ and ‘‘may . . . permit the operation and navigation of aircraft without registration’’ for clarity. In clause (2), the words ‘‘identified in a way’’ are substituted for ‘‘identi- fied, by the agency having jurisdiction over them, in a manner’’ to eliminate unnecessary words. Statutory Notes and Related Subsidiaries EFFECTIVE DATE OF 2004 AMENDMENT Pub. L. 108–297, § 7, Aug. 9, 2004, 118 Stat. 1097, pro- vided that: ‘‘This Act [see Short Title of 2004 Amend- ment note set out under section 40101 of this title], in- cluding any amendments made by this Act, shall take effect on the date the Cape Town Treaty (as defined in