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49 U.S.C. § 42308 — DOT airline customer service dashboards
Federal law — U.S. Code and appendices · legal_authorities
**(a) Requirement To Establish and Maintain Publicly Available Dashboards.—** The Secretary of Transportation shall establish, maintain, and make publicly available the following online dashboards for purposes of keeping aviation consumers informed with respect to certain policies of, and services provided by, large air carriers (as such term is defined by the Secretary) to the extent that such policies or services exceed what is required by Federal law:
(1) **Delay and cancellation dashboard.—** — A dashboard that displays information regarding the services and compensation provided by each large air carrier to mitigate any passenger inconvenience caused by a delay or cancellation due to circumstances in the control of such carrier.
(2) **Explanation of circumstances.—** — The website on which such dashboard is displayed shall explain the circumstances under which a delay or cancellation is not due to circumstances in the control of the large air carrier (such as a delay or cancellation due to a weather event or an instruction from the Federal Aviation Administration Air Traffic Control System Command Center) consistent with section 234.4 of title 14, Code of Federal Regulations.
(3) **Family seating dashboard.—** — A dashboard that displays information regarding which large air carriers guarantee that each child shall be seated adjacent to an adult accompanying the child without charging any additional fees.
(4) **Seat size dashboard.—** — A dashboard that displays information regarding aircraft seat size for each large air carrier, including the pitch, width, and length of a seat in economy class for the aircraft models and configurations most commonly flown by such carrier.
(5) **Family seating sunset.—** — The requirement in subsection (a)(3) shall cease to be
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Source location: Title 49, Chapter 423, § 42308; chapter-423-passenger-air-service-improvements.md
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**(a) Requirement To Establish and Maintain Publicly Available Dashboards.—** The Secretary of Transportation shall establish, maintain, and make publicly available the following online dashboards for purposes of keeping aviation consumers informed with respect to certain policies of, and services provided by, large air carriers (as such term is defined by the Secretary) to the extent that such policies or services exceed what is required by Federal law:
(1) **Delay and cancellation dashboard.—** — A dashboard that displays information regarding the services and compensation provided by each large air carrier to mitigate any passenger inconvenience caused by a delay or cancellation due to circumstances in the control of such carrier.
(2) **Explanation of circumstances.—** — The website on which such dashboard is displayed shall explain the circumstances under which a delay or cancellation is not due to circumstances in the control of the large air carrier (such as a delay or cancellation due to a weather event or an instruction from the Federal Aviation Administration Air Traffic Control System Command Center) consistent with section 234.4 of title 14, Code of Federal Regulations.
(3) **Family seating dashboard.—** — A dashboard that displays information regarding which large air carriers guarantee that each child shall be seated adjacent to an adult accompanying the child without charging any additional fees.
(4) **Seat size dashboard.—** — A dashboard that displays information regarding aircraft seat size for each large air carrier, including the pitch, width, and length of a seat in economy class for the aircraft models and configurations most commonly flown by such carrier.
(5) **Family seating sunset.—** — The requirement in subsection (a)(3) shall cease to be effective on the date on which the rule in section 516 of the FAA Reauthorization Act of 2024 is effective.
**(b) Accessibility Requirement.—** In developing the dashboards required in subsection (a), the Secretary shall, in order to ensure the dashboards are accessible and contain pertinent information for passengers with disabilities, consult with the Air Carrier Access Act Advisory Committee, the Architectural and Transportation Barriers Compliance Board, any other relevant department or agency to determine appropriate accessibility standards, and disability organizations, including advocacy and nonprofit organizations that represent or provide services to individuals with disabilities.
**(c) Limitation on Dashboards.—** After the rule required in section 516 of the FAA Reauthorization Act of 2024 is effective, the Secretary may not establish or maintain more than 4 different customer service dashboards at any given time.
**(d) Provision of Information.—** Each large air carrier shall provide to the Secretary such information as the Secretary requires to carry out this section.
**(e) Sunset.—** This section shall cease to be effective on October 1, 2028.
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Federal law — U.S. Code and appendices · legal_authorities
**(a) Submission of Air Carrier and Airport Plans.—** Not later than 90 days after the date of enactment of this section, each of the following air carriers and airport operators shall submit to the Secretary of Transportation for review and approval an emergency contingency plan in accordance with the requirements of this section:
(1) An air carrier providing covered air transportation at a commercial airport.
(2) An operator of a commercial airport.
(3) An operator of an airport used by an air carrier described in paragraph (1) for diversions.
**(b) Air Carrier Plans.—**
(1) **Plans for individual airports.—** — An air carrier shall submit an emergency contingency plan under subsection (a) for—
(A) each airport at which the carrier provides covered air transportation; and
(B) each airport at which the carrier has flights for which the carrier has primary responsibility for inventory control.
(2) **Contents.—** — An emergency contingency plan submitted by an air carrier for an airport under subsection (a) shall contain a description of how the carrier will—
(A) provide adequate food, potable water, restroom facilities, comfortable cabin temperatures, and access to medical treatment for passengers onboard an aircraft at the airport when the departure of a flight is delayed or the disembarkation of passengers is delayed;
(B) share facilities and make gates available at the airport in an emergency; and
(C) allow passengers to deplane following an excessive tarmac delay in accordance with paragraph (3).
(3) **Deplaning following an excessive tarmac delay.—** — For purposes of paragraph (2)(C), an emergency contingency plan submitted by an air carrier under subsection (a) shall incorporate the following requirements:
(A) A passenger shall have the o
Source: Supplied U.S. Code snapshot — release unconfirmed · 49 U.S.C. § 42301
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Federal law — U.S. Code and appendices · legal_authorities
Page 1217
TITLE 49—TRANSPORTATION
§ 42308
§ 42306. Know Your Rights posters
(a) IN GENERAL.—Each large hub airport, me-
dium hub airport, and small hub airport with
scheduled passenger service shall prominently
display posters that clearly and concisely out-
line the rights of airline passengers under Fed-
eral law with respect to, at a minimum—
(1) flight delays and cancellations;
(2) refunds;
(3) bumping of passengers from flights and
the oversale of flights; and
(4) lost, delayed, or damaged baggage.
(b) LOCATION.—Posters described in subsection
(a) shall be displayed in conspicuous locations
throughout
the
airport,
including
ticket
counters, security checkpoints, and boarding
gates.
(c) ACCESSIBILITY ASSISTANCE.—Each large hub
airport, medium hub airport, and small hub air-
port with scheduled passenger service shall en-
sure that passengers with a disability (as such
term is defined in section 382.3 of title 14, Code
of Federal Regulations) who identify themselves
as having such a disability are notified of the
availability of accessibility assistance and shall
assist such passengers in connecting to the ap-
propriate entities to obtain the same informa-
tion required in this section that is provided to
other passengers.
(Added Pub. L. 118–63, title V, § 504(a), May 16,
2024, 138 Stat. 1190.)
DELAYED EFFECTIVE DATE OF SECTION
Section effective 1 year after May 16, 2024, see
Effective Date note below.
Statutory Notes and Related Subsidiaries
EFFECTIVE DATE
Pub. L. 118–63, title V, § 504(d), May 16, 2024, 138 Stat.
1191, provided that: ‘‘The amendments made by this
section [enacting this section and amending section
46301 of this title] shall take effect on the date that is
1 year after the date of enactment of this Act [May 16,
202
Source: Supplied 2024 U.S. Code historical extraction · 49 U.S.C. § 42308
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