5 U.S.C. § 322 — Federal Government service delivery

Page 29 TITLE 5—GOVERNMENT ORGANIZATION AND EMPLOYEES § 322 1 So in original. No subsec. (b) has been enacted. (A) at least one shall have expertise in transparency policy; (B) at least one shall have expertise in pri- vacy policy; (C) at least one shall have expertise in sta- tistical data use; (D) at least one shall have expertise in in- formation management; (E) at least one shall have expertise in in- formation technology; and (F) at least one shall be from the research and evaluation community. (c) TERM OF SERVICE.— (1) IN GENERAL.—Each member of the Advi- sory Committee shall serve for a term of 2 years. (2) VACANCY.—Any member appointed to fill a vacancy occurring before the expiration of the term for which the member’s predecessor was appointed shall be appointed only for the remainder of that term. A vacancy in the Commission shall be filled in the manner in which the original appointment was made. (d) COMPENSATION.—Members of the Advisory Committee shall serve without compensation. (e) DUTIES.—The Advisory Committee shall— (1) assist the Director in carrying out the duties of the Director under part D of sub- chapter III of chapter 35 of title 44; (2) evaluate and provide recommendations to the Director on how to facilitate data sharing, enable data linkage, and develop privacy en- hancing techniques; and (3) review the coordination of data sharing or availability for evidence building across all agencies. (f) REPORTS.—The Advisory Committee shall submit to the Director and make publicly avail- able an annual report on the activities and find- ings of the Advisory Committee. (g) TERMINATION.—The Advisory Committee shall terminate not later than two years after the date of the first meeting. (Added Pub. L. 115–435, title I, § 101(a)(2), Jan. 14, 2019, 132 Stat. 5531.) Statutory Notes and Related Subsidiaries EFFECTIVE DATE Section effective 180 days after Jan. 14, 2019, see sec- tion 403 of Pub. L. 115–435, set out as an Effective Date of 2019 Amendment note under section 306 of this title. SUBCHAPTER III—FEDERAL GOVERNMENT SERVICE DELIVERY § 321. Definitions In this subchapter: (1) AGENCY.—The term ‘‘agency’’ has the meaning given that term in section 3502 of title 44. (2) DIRECTOR.—The term ‘‘Director’’ means the Director of the Office of Management and Budget. (3) GOVERNMENT SERVICE DELIVERY.—The term ‘‘Government service delivery’’ means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such ac- tion of a contractor or nonprofit organization acting on behalf of the agency or admin- istering a federally-funded program. (4) GOVERNMENT SERVICE DELIVERY CHAN- NEL.—The term ‘‘Government service delivery channel’’ means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government. (5) HIGH IMPACT SERVICE PROVIDER.—The term ‘‘high impact service provider’’ means an agency program identified by the Director due to the scale and impact of the public-facing services of the program. (Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2829.) § 322. Federal Government service delivery (a) 1 FEDERAL GOVERNMENT SERVICE DELIVERY LEAD.—The Director shall designate or appoint a senior official as the Federal Government Service Delivery Lead within the Office of Man- agement and Budget whose responsibility is to coordinate governmentwide efforts to improve Government service delivery by agencies. The individual shall have the following duties and authorities: (1) Facilitate and coordinate government- wide efforts to improve Government service delivery provided by agencies, particularly with respect to high impact service providers. (2) Carry out the duties and powers pre- scribed by the Director. (3) Serve as the lead, governmentwide offi- cial responsible for supporting Government service delivery. (4) Advise the Director concerning the im- provement of Government service delivery provided by agencies. (5) In consultation with each lead agency service delivery official and any other agency stakeholder as appropriate, develop and over- see the implementation of governmentwide Government service delivery standards, poli- cies, and guidelines for services and programs provided by agencies, including standards, policies, and guidelines to— (A) understand the needs of an individual, business, or organization interacting with an agency; (B) solicit and consider voluntary feedback on the Government service delivery by the agency; (C) assess Government service delivery processes; (D) consider the factors of ease, efficiency, transparency, accessibility, fairness, burden (as defined in section 3502 of title 44), and du- ration, including wait and processing times, with respect to Government service delivery; and Page 30 TITLE 5—GOVERNMENT ORGANIZATION AND EMPLOYEES § 323 (E) encourage the adoption of commercial products and services in accordance with section 3307 of title 41. (6) Collect and report qualitative and quan- titative information or data on Government service delivery through existing reporting mechanisms. (7) Evaluate the quality of Government serv- ice delivery, including through the establish- ment of performance metrics developed using the standards, policies, and guidelines devel- oped pursuant to paragraph (5) and the infor- mation or data collected and reported pursu- ant to paragraph (6). (8) Engage with stakeholders to identify leading practices in service design and deliv- ery that would improve Government service delivery across and within agencies. (9) Ensure agency service delivery initia- tives, including those related to the 21st Cen- tury Integrated Digital Experience Act (15 U.S.C. 3501 note; Public Law 115–336), are iden- tified in agency congressional budget jus- tifications. (10) Coordinate with Office of Management and Budget stakeholders and other agency stakeholders on Government service delivery. (11) In collaboration with relevant agency officials as appropriate, and in coordination with relevant Office of Management and Budg- et stakeholders, ensure that websites of agen- cies, including those associated with high im- pact service providers, are consistent with the objectives of this subchapter, the 21st Century Integrated Digital Experience Act, and any other applicable law. (Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2830.) § 323. Lead agency officials for Government serv- ice delivery (a) RESPONSIBILITY FOR GOVERNMENT SERVICE DELIVERY.—The head of each agency shall be re- sponsible for the Government service delivery of the agency which shall, at a minimum, include improving and enhancing Government services to better achieve the mission of the agency and build and maintain trust, transparency, and ac- countability. (b) LEAD AGENCY SERVICE DELIVERY OFFI- CIALS.—Not later than one year after the date of the enactment of this subchapter, the head of each agency shall designate or appoint a senior official of the agency (who may be the deputy head of the agency) to implement this sub- chapter who shall have the following duties and authorities: (1) Report directly to the head or deputy head of the agency. (2) Possess sufficient operational authority to effectuate implementation of Government service delivery improvements within the agency, particularly with respect to high im- pact service providers. (3) Coordinate and execute, as appropriate, under the direction of the head of the agency, and in collaboration with relevant agency offi- cials as appropriate, efforts to improve and en- hance the Government service delivery and Government service delivery channels of the agency. (4) At the direction of the Federal Govern- ment Service Delivery Lead, submit an imple- mentation plan for improving agency Govern- ment service delivery. (5) Coordinate the collection and reporting of the data and information required pursuant to section 322 and use such data and informa- tion to improve Government service delivery. (6) Facilitate collaboration among and be- tween offices, and components within the agency and with other agencies as appro- priate, in coordination with the Federal Gov- ernment Service Delivery Lead, to improve and enhance Government service delivery. (7) Assist with the implementation by the agency of the 21st Century Integrated Digital Experience Act (15 U.S.C. 3501 note; Public Law 115–336). (8) Assist in the incorporation of the Govern- ment service delivery requirements estab- lished under this subchapter in agency plans (such as strategic plans or annual performance plans). (Added Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2831.) Editorial Notes REFERENCES IN TEXT The date of the enactment of this subchapter, re- ferred to in subsec. (b), is the date of enactment of Pub. L. 118–231, which was approved Jan. 4, 2025. § 324. Rule of construction Nothing in this subchapter may be construed to diminish or reduce the authority of agency Chief Information Officers for information re- sources management provided in section 11315 of title 40 or those authorities to manage informa- tion resources to accomplish agency missions as established in section 3502 of title 44. (Pub. L. 118–231, § 2(a), Jan. 4, 2025, 138 Stat. 2831.) CHAPTER 4—INSPECTORS GENERAL Sec. 401. Definitions. 402. Establishment and purpose of Offices of In- spector General. 403. Appointments. 404. Duties and responsibilities. 405. Reports. 406. Authority of Inspector General. 407. Complaints by employees. 408. Additional provisions with respect to the In- spector General of the Department of De- fense. 409. Special provisions concerning the Agency for International Development. 410. Special provisions concerning the Nuclear Regulatory Commission. 411. Special provisions concerning the Federal De- posit Insurance Corporation. 412. Special provisions concerning the Depart- ment of the Treasury. 413. Special provisions concerning the Depart- ment of Justice. 414. Special provisions concerning the Corpora- tion for National and Community Service. 415. Requirements for Federal entities and des- ignated Federal entities. 416. Additional provisions with respect to Inspec- tors General of the intelligence community.