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49 U.S.C. § 42302 — Consumer complaints

Federal law — U.S. Code and appendices · legal_authorities

49 U.S.C. § 42302 — Consumer complaints

**(a) In General.—** The Secretary of Transportation shall— (1) maintain an accessible website through the Office of Aviation Consumer Protection to accept the submission of complaints from airline passengers regarding air travel service problems; and (2) take appropriate actions to notify the public of such accessible website. **(b) Notice to Passengers on the Internet.—** An air carrier or foreign air carrier providing scheduled air transportation using any aircraft that as originally designed has a passenger capacity of 30 or more passenger seats shall include on the accessible website of the carrier— (1) the accessible website, e-mail address, or telephone number of the air carrier for the submission of complaints by passengers about air travel service problems; and (2) the accessible website maintained pursuant to subsection (a). **(c) Use of Additional or Alternative Technologies.—** The Secretary shall periodically evaluate the benefits of using mobile phone applications or other widely used technologies to— (1) provide additional or alternative means for air passengers to submit complaints; and (2) provide such additional or alternative means as the Secretary determines appropriate. **(d) Air Ambulance Providers.—** Each air ambulance provider shall include the accessible website, or a link to such accessible website, maintained pursuant to subsection (a) and the contact information for the Aviation Consumer Advocate established by section 424 of the FAA Reauthorization Act of 2018 ([49 U.S.C. 42302](https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title49-section42302&num=0&edition=prelim) note) on— (1) any invoice, bill, or other communication provided to a passenger or customer of such provider; and (2) the accessible website and any re

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Source location: Title 49, Chapter 423, § 42302; chapter-423-passenger-air-service-improvements.md

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Federal law — U.S. Code and appendices · legal_authorities

49 U.S.C. § 40101 — Policy

**(a) Economic Regulation.—** In carrying out subpart II of this part and those provisions of subpart IV applicable in carrying out subpart II, the Secretary of Transportation shall consider the following matters, among others, as being in the public interest and consistent with public convenience and necessity: (1) assigning and maintaining safety as the highest priority in air commerce. (2) before authorizing new air transportation services, evaluating the safety implications of those services. (3) preventing deterioration in established safety procedures, recognizing the clear intent, encouragement, and dedication of Congress to further the highest degree of safety in air transportation and air commerce, and to maintain the safety vigilance that has evolved in air transportation and air commerce and has come to be expected by the traveling and shipping public. (4) the availability of a variety of adequate, economic, efficient, and low-priced services without unreasonable discrimination or unfair or deceptive practices. (5) coordinating transportation by, and improving relations among, air carriers, and encouraging fair wages and working conditions. (6) placing maximum reliance on competitive market forces and on actual and potential competition— (A) to provide the needed air transportation system; and (B) to encourage efficient and well-managed air carriers to earn adequate profits and attract capital, considering any material differences between interstate air transportation and foreign air transportation. (7) developing and maintaining a sound regulatory system that is responsive to the needs of the public and in which decisions are reached promptly to make it easier to adapt the air transportation system to the present and future needs of— (A) the

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Federal law — U.S. Code and appendices · legal_authorities

49 U.S.C. § 42301 — Emergency contingency plans

**(a) Submission of Air Carrier and Airport Plans.—** Not later than 90 days after the date of enactment of this section, each of the following air carriers and airport operators shall submit to the Secretary of Transportation for review and approval an emergency contingency plan in accordance with the requirements of this section: (1) An air carrier providing covered air transportation at a commercial airport. (2) An operator of a commercial airport. (3) An operator of an airport used by an air carrier described in paragraph (1) for diversions. **(b) Air Carrier Plans.—** (1) **Plans for individual airports.—** — An air carrier shall submit an emergency contingency plan under subsection (a) for— (A) each airport at which the carrier provides covered air transportation; and (B) each airport at which the carrier has flights for which the carrier has primary responsibility for inventory control. (2) **Contents.—** — An emergency contingency plan submitted by an air carrier for an airport under subsection (a) shall contain a description of how the carrier will— (A) provide adequate food, potable water, restroom facilities, comfortable cabin temperatures, and access to medical treatment for passengers onboard an aircraft at the airport when the departure of a flight is delayed or the disembarkation of passengers is delayed; (B) share facilities and make gates available at the airport in an emergency; and (C) allow passengers to deplane following an excessive tarmac delay in accordance with paragraph (3). (3) **Deplaning following an excessive tarmac delay.—** — For purposes of paragraph (2)(C), an emergency contingency plan submitted by an air carrier under subsection (a) shall incorporate the following requirements: (A) A passenger shall have the o

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Federal law — U.S. Code and appendices · legal_authorities

49 U.S.C. § 42302 — Consumer complaints

Page 1214 TITLE 49—TRANSPORTATION § 42302 Subsec. (i)(4). Pub. L. 114–190, § 2308(b), amended par. (4) generally. Prior to amendment, text read as follows: ‘‘The term ‘excessive tarmac delay’ means a tarmac delay that lasts for a length of time, as determined by the Secretary.’’ Statutory Notes and Related Subsidiaries EFFECTIVE DATE Pub. L. 112–95, title IV, § 415(c), Feb. 14, 2012, 126 Stat. 96, provided that: ‘‘Except as otherwise provided, the requirements of chapter 423 of title 49, United States Code, as added by this section, shall begin to apply 60 days after the date of enactment of this Act [Feb. 14, 2012].’’ REGULATIONS Pub. L. 114–190, title II, § 2308(c), July 15, 2016, 130 Stat. 648, provided that: ‘‘Not later than 90 days after the date of enactment of this section [July 15, 2016], the Secretary of Transportation shall issue regulations and take other actions necessary to carry out the amend- ments made by this section [amending this section].’’ § 42302. Consumer complaints (a) IN GENERAL.—The Secretary of Transpor- tation shall— (1) maintain an accessible website through the Office of Aviation Consumer Protection to accept the submission of complaints from air- line passengers regarding air travel service problems; and (2) take appropriate actions to notify the public of such accessible website. (b) NOTICE TO PASSENGERS ON THE INTERNET.— An air carrier or foreign air carrier providing scheduled air transportation using any aircraft that as originally designed has a passenger ca- pacity of 30 or more passenger seats shall in- clude on the accessible website of the carrier— (1) the accessible website, e-mail address, or telephone number of the air carrier for the submission of complaints by passengers about air travel service pro

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