Browse Arkansas Code titles and sections
23-19-208. Customer service standards.
Arkansas Code — all titles (historical 2020) · legal_authorities
23-19-208. Customer service standards.
(a) A video service provider shall comply with the customer service requirements under 47 C.F.R. § 76.309(c), as it existed on January 1, 2013.
(b)(1) A video service provider shall maintain a local or toll-free number for customer service contact.
(2)(A) A video service provider shall implement an informal process for handling political subdivision or customer inquiries, billing issues, service issues, and other complaints.
(B) If an issue is not resolved through the informal process under subdivision (b)(2)(A) of this section, a political subdivision may request a confidential, nonbinding mediation with the video service provider, with the costs of the mediation to be shared equally between the political subdivision and the video service provider.
(c)(1) A video service provider shall notify customers in writing of a change in rates, programming services, or channel positions as soon as possible.
(2) Written notice shall be given to subscribers at least thirty (30) days in advance of the change if the change is within the control of the video service provider.
Source: Arkansas Code — historical release 78 (November 6, 2020) · 23-19-208
Stored review status: Historical 2020-11-06 source release; later amendments not reconciled; machine-extracted, not independently legally reviewed; source heading status: text_in_historical_source. A text match is a research starting point; applicability is not established.
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Record provenance
Stable record: arkansas_code:legal_authorities:23-19-208
Source file: gov.ar.code.title.23.odt
Pages: Not recorded – Not recorded
Passage SHA-256: 7d52e8c0bd0b62df543642c7ea298d490cb395498ecf3e7114ac3be3ca44e635
Source location: content.xml paragraph 15550
Stored source content
23-19-208. Customer service standards.
(a) A video service provider shall comply with the customer service requirements under 47 C.F.R. § 76.309(c), as it existed on January 1, 2013.
(b)(1) A video service provider shall maintain a local or toll-free number for customer service contact.
(2)(A) A video service provider shall implement an informal process for handling political subdivision or customer inquiries, billing issues, service issues, and other complaints.
(B) If an issue is not resolved through the informal process under subdivision (b)(2)(A) of this section, a political subdivision may request a confidential, nonbinding mediation with the video service provider, with the costs of the mediation to be shared equally between the political subdivision and the video service provider.
(c)(1) A video service provider shall notify customers in writing of a change in rates, programming services, or channel positions as soon as possible.
(2) Written notice shall be given to subscribers at least thirty (30) days in advance of the change if the change is within the control of the video service provider.
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