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12-10-325. Training standards.
Arkansas Code — all titles (historical 2020) · legal_authorities
12-10-325. Training standards.
(a)(1) A public safety agency, a public safety answering point, or a dispatch center may provide training opportunities for public safety answering point and dispatch center personnel through the Division of Law Enforcement Standards and Training and the Arkansas Law Enforcement Training Academy.
(2) The division shall develop training standards for telecommunicators, dispatchers, supervisors, and instructors in Arkansas in consultation with the Association of Public-Safety Communications Officials International, Inc., and the Arkansas 911 Board and submit the training standards to the Arkansas Commission on Law Enforcement Standards and Training for approval.
(3)(A) Training for instructors may include without limitation instructor development, course development, leadership development, and other appropriate 911 instructor training.
(B) Training for telecommunicators, dispatchers, and supervisors may include without limitation:
(i) Call taking;
(ii) Customer service;
(iii) Stress management;
(iv) Mapping;
(v) Call processing;
(vi) Telecommunication and radio equipment training;
(vii) Training with devices for the deaf;
(viii) Autism;
(ix) National Incident Management System training;
(x) Incident Command System training;
(xi) National Center for Missing and Exploited Children training;
(xii) National Emergency Number Association training;
(xiii) Association of Public-Safety Communications Officials International, Inc., training; and
(xiv) Other appropriate 911 dispatcher and supervisor training.
(4) An entity that provides training under subdivision (a)(1) of this section shall:
(A) Retain training records created under this section; and
(B) Deliver an annual report to the Arkansas 911 Board of t
Source: Arkansas Code — historical release 78 (November 6, 2020) · 12-10-325
Stored review status: Historical 2020-11-06 source release; later amendments not reconciled; machine-extracted, not independently legally reviewed; source heading status: text_in_historical_source. A text match is a research starting point; applicability is not established.
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Authority boundary: historical statutory source snapshot not current law.
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Record provenance
Stable record: arkansas_code:legal_authorities:12-10-325
Source file: gov.ar.code.title.12.odt
Pages: Not recorded – Not recorded
Passage SHA-256: cc6cd2d154bbf31c0af6255caa441cc3e29ce453e29523465a89ee4bd926cc63
Source location: content.xml paragraph 3139
Stored source content
12-10-325. Training standards.
(a)(1) A public safety agency, a public safety answering point, or a dispatch center may provide training opportunities for public safety answering point and dispatch center personnel through the Division of Law Enforcement Standards and Training and the Arkansas Law Enforcement Training Academy.
(2) The division shall develop training standards for telecommunicators, dispatchers, supervisors, and instructors in Arkansas in consultation with the Association of Public-Safety Communications Officials International, Inc., and the Arkansas 911 Board and submit the training standards to the Arkansas Commission on Law Enforcement Standards and Training for approval.
(3)(A) Training for instructors may include without limitation instructor development, course development, leadership development, and other appropriate 911 instructor training.
(B) Training for telecommunicators, dispatchers, and supervisors may include without limitation:
(i) Call taking;
(ii) Customer service;
(iii) Stress management;
(iv) Mapping;
(v) Call processing;
(vi) Telecommunication and radio equipment training;
(vii) Training with devices for the deaf;
(viii) Autism;
(ix) National Incident Management System training;
(x) Incident Command System training;
(xi) National Center for Missing and Exploited Children training;
(xii) National Emergency Number Association training;
(xiii) Association of Public-Safety Communications Officials International, Inc., training; and
(xiv) Other appropriate 911 dispatcher and supervisor training.
(4) An entity that provides training under subdivision (a)(1) of this section shall:
(A) Retain training records created under this section; and
(B) Deliver an annual report to the Arkansas 911 Board of training provided by the entity to verify the dispatcher and supervisor training reported as completed by each public safety answering point annually under § 12-10-318.
(b)(1) A private safety agency may attend training or receive instruction at the invitation of the division.
(2) The division may assess a fee on a private safety agency invited to attend training or receive instruction under this subsection to reimburse the division for costs associated with the training or instruction.
(c)(1) All public safety answering points shall have at least sixty percent (60%) of telecommunicators working in the public safety answering point trained.
(2) All telecommunicators working at a public safety answering point who have worked as a telecommunicator for one (1) year or longer shall be trained.
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Arkansas Code — all titles (historical 2020) · legal_authorities
12-10-318. Emergency telephone service charges — Imposition — Liability — Public safety charge.
(a)(1)(A) When so authorized by a majority of the persons voting within the political subdivision in accordance with the law, the governing authority of each political subdivision may levy an emergency telephone service charge in the amount assessed by the political subdivision on a per-access-line basis as of January 1, 1997, or the amount up to five percent (5%) of the tariff rate, except that any political subdivision with a population of less than twenty-seven thousand five hundred (27,500) according to the 1990 Federal Decennial Census may, by a majority vote of the electors voting on the issue, levy an emergency telephone charge in an amount assessed by the political subdivision on a per-access-line basis as of January 1, 1997, or an amount up to twelve percent (12%) of the tariff rate.
(B) The governing authority of a political subdivision that has been authorized under subdivision (a)(1)(A) of this section to levy an emergency telephone service charge in an amount up to twelve percent (12%) of the tariff rate may decrease the percentage rate to not less than four percent (4%) of the tariff rate for those telephone service users that are served by a telephone company with fewer than two hundred (200) access lines in this state as of the date of the election conducted under subdivision (a)(1)(A) of this section.
(2) Upon its own initiative, the governing authority of the political subdivision may call such a special election to be held in accordance with § 7-11-201 et seq.
(b)(1)(A) There is levied a commercial mobile radio service public safety charge in an amount of one dollar and thirty cents ($1.30) per month per commercial mobile radio service connection th
Source: Arkansas Code — historical release 78 (November 6, 2020) · 12-10-318
Stored review status: Historical 2020-11-06 source release; later amendments not reconciled; machine-extracted, not independently legally reviewed; source heading status: text_in_historical_source. The source passage cites 12-10-318. This identifies an authority to review, not proof of applicability.