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Resources, forms and procedures1428 entries · 210 indexed files · 67 report sections · 73 case-law and standards entries

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County contacts and service routes

Services across all 75 Arkansas counties

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Browse 1309 published contacts and service routes across 23 service areas.

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CPS & DCFS case resources: guidance and county routing →

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Preview: 6 routes

Benefits, food and cash assistanceStatewide route

Access Arkansas benefits portal

Apply for or manage available Arkansas public-assistance benefits.

Statewide or federal access route; local availability must be checked.

An application is not approval. Keep confirmations and read every request and decision notice. Statewide or federal navigation route; local availability is not established.

Open provider or official route ↗View source record

Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial source extraction; no professional legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

Access Arkansas benefits portal · Source ↗

Source SHA-256: 567107713a4ab80be47e88e51767b54136fe8f47029d013c8b394c0a9d4fc108

Benefits, food and cash assistanceStatewide route

Arkansas DHS county offices

Locate county offices for public-assistance questions.

Statewide or federal access route; local availability must be checked.

Confirm current instructions, eligibility, jurisdiction and availability directly. Statewide or federal navigation route; local availability is not established.

Open provider or official route ↗View source record

Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial source extraction; no professional legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

Arkansas DHS county offices · Source ↗

Source SHA-256: 11a46c40d6114956d54e9144dd8d42d54ea9aa04ac248c420c50852e64704cb6

Benefits, food and cash assistanceStatewide route

Arkansas DHS — community grant-funded services

Understand how community-action agencies provide household services supported by CSBG.

Funding or help type: Services through funded agencies

Applicant routes: Individuals and households; Nonprofits and institutions; Local governments and community projects

Intake: Program-specific; current acceptance and remaining funds require confirmation

Statewide or federal access route; local availability must be checked.

CSBG funds flow to eligible agencies. Households seek services from the appropriate provider; they do not become direct federal block-grant applicants. Program eligibility and available help require confirmation.

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Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial funding navigation; no professional grant, financial or legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

Arkansas DHS — community grant-funded services · Source ↗

Source SHA-256: 7179368ceec26b09ca20692469c4829f2ff444bc82d16bea514481443ad7dd41

Benefits, food and cash assistanceStatewide route

DHS appeals and hearings

Find DHS administrative appeal information.

Statewide or federal access route; local availability must be checked.

Read your program-specific notice for the appeal deadline, submission method and any continuation-of-benefits requirements. Statewide or federal navigation route; local availability is not established.

Open provider or official route ↗View source record

Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial source extraction; no professional legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

DHS appeals and hearings · Source ↗

Source SHA-256: 0919d947ddcc5b2a83aa14503a66389b5b0c6378410d1790df5df5ec228ce511

Benefits, food and cash assistanceFederal route

Medicare official help

Official Medicare coverage, enrollment and appeal information; confirm deadlines in the actual notice.

Statewide or federal access route; local availability must be checked.

This is a navigation or referral route, not a verified local provider in each county.

Open provider or official route ↗View source record

Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial source extraction; no professional legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

Medicare official help · Source ↗

Source SHA-256: 641032a4cd0999cb8719ac32f254d9679077b5f58dff919d5055143741d893b4

Benefits, food and cash assistanceFederal route

USA.gov benefits finder

Find government benefit programs and the agency responsible for applications; program rules and eligibility vary.

Statewide or federal access route; local availability must be checked.

This is a navigation or referral route, not a verified local provider in each county.

Open provider or official route ↗View source record

Source, date and limits

Service-directory information, not legal authority or a promise of eligibility, representation, funding or an open appointment. Confirm details with the provider.

Editorial source extraction; no professional legal review.

Source retrieved 2026-10-12 UTC. Retrieval date is not the source’s publication date or a confirmation of current availability.

USA.gov benefits finder · Source ↗

Source SHA-256: 10aebf448cf7d68231abebcac37514cc1c0b01db00653ba2d5a705a5bac96733

Published contact coverage is not a guarantee of local service, legal accuracy, appointment capacity, funding, eligibility or complete research. Sources are retained with retrieval dates and hashes. No professional legal review has been completed.

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A nursing-home resident is being prevented from receiving chosen visitors

Elder & Dependent Adult. A nursing-home resident is being prevented from receiving chosen visitors Next steps: Ask the resident what contact they want and whether the restriction is the resident's own choice. Identify the facility type and whether it is a Medicare- or Medicaid-certified nursing home. Ask the administrator for the reason, written policy and review route for the restriction. Keep the restriction notice, dates of denied visits and any stated safety concern. Contact the Arkansas long-term-care ombudsman for resident-directed advocacy. Ask the facility about arrangements respecting the resident's wishes, roommates and applicable safety rules. Bring the documented restriction and requested solution to the grievance or advocacy meeting. Documents: Resident's stated preferences; Facility name and certification information; Visitation policy or restriction notice; Dated attempted-visit log; Administrator correspondence; Ombudsman or grievance confirmation Rules depend on the facility and facts; this guide does not promise unrestricted entry or decide a legal violation.

statewide · editorial_navigation_not_professionally_reviewed

CMS - nursing-home resident rights and quality of care

Locate resident-rights and complaint information for certified nursing homes. Scope: Federal route available throughout Arkansas. Limits: Confirm current official instructions and individual circumstances. This is navigation, not a determination of eligibility, local availability, filing deadlines or a professionally reviewed legal opinion.

federal · captured_not_legally_reviewed

Challenge a proposed nursing-home transfer or discharge

Challenge a proposed nursing-home transfer or discharge Next steps: Keep the complete written notice, receipt information and proposed destination. Contact the ombudsman and DPSQA discharge-appeals contact immediately to confirm the applicable hearing route. Submit the actual appeal or hearing request to the named receiving actor, preserving delivery proof. Ask about the effect of a timely appeal and plan for safe care, medicines and transport separately. Form: Written request to appeal proposed transfer or discharge (conditional). Follow the notice and current discharge-appeal instructions. Timing: Use the appeal period and trigger in the actual notice and applicable facility rules. Trigger: A proposed involuntary transfer or discharge. Action: Confirm the appeal deadline immediately; do not substitute a general Medicaid appeal period. Exceptions: Facility type, discharge basis and emergency circumstances can change notice and process; notice period and appeal period are different. Authority: Arkansas DHS discharge-appeal route; facility notice and current resident-rights rules. Receiving office: Arkansas DHS DPSQA long-term-care discharge-appeals contact and the hearing actor named in the notice Method: Written appeal by the current accepted delivery route; use DPSQA to verify destination, not only a facility grievance. Venue: Facility-specific state administrative review; the resident's county is not itself the appeal office. Local check: Available to residents of all 75 Arkansas counties. Confirm the responsible court, agency or provider and accepted delivery method. County selection identifies referrals; it does not establish venue, a local office or an available appointment. Limits: Nursing-home and assisted-living procedures must not be conflated. Editorial filin

statewide · editorial_navigation_not_professionally_reviewed

I am concerned about nursing-home care

Elder & Dependent Adult. I am concerned about nursing-home care Next steps: Address urgent medical and safety needs first. Document specific care concerns and facility responses. Use DHS nursing-facility complaint information and ask aging services about long-term-care advocacy. Prepare to ask: What does the adult want and which decisions can they make or authorize? Documents: Care plan; Incident log; Facility complaints and responses; A care, consent and decision-authority chronology Complaint, ombudsman and damages-claim routes have different purposes.

statewide · editorial_navigation_not_professionally_reviewed

VA - nursing homes, assisted living and home care

Ask a VA social worker about assessed care needs, local availability and payment. Scope: Federal route available throughout Arkansas. Limits: Confirm current official instructions and individual circumstances. This is navigation, not a determination of eligibility, local availability, filing deadlines or a professionally reviewed legal opinion.

federal · captured_not_legally_reviewed

Request resident advocacy or report a licensed-care concern

Request resident advocacy or report a licensed-care concern Next steps: Identify the resident's wishes, facility and specific care or contact problem. Request ombudsman assistance using the regional contact route. For a licensing complaint use the separate OLTC complaint contact; for suspected maltreatment use APS as appropriate. Keep each report separate from a discharge appeal or legal claim. Form: Long-Term Care Ombudsman assistance request (optional). Ask for resident advocacy using the official contact route. Form: OLTC care or licensing complaint (conditional). Use the current oversight complaint route when applicable. Timing: No universal complaint filing period stated in this profile. Trigger: Care, access or resident-rights concern. Action: Seek prompt advocacy and check separately for an adverse notice or emergency. Exceptions: A complaint does not automatically request an appeal, stop a discharge or meet a lawsuit deadline. Authority: Arkansas ombudsman and DPSQA complaint guidance. Receiving office: Arkansas Long-Term Care Ombudsman; DHS OLTC complaint unit for licensing concerns Method: Official regional ombudsman contact; separate current OLTC complaint hotline or written route. Venue: The facility location and oversight jurisdiction guide routing across all Arkansas counties. Local check: Available to residents of all 75 Arkansas counties. Confirm the responsible court, agency or provider and accepted delivery method. County selection identifies referrals; it does not establish venue, a local office or an available appointment. Limits: Ombudsman advocacy is not automatically legal representation. Editorial filing navigation, not professionally reviewed. No calculator or outcome guarantee.

statewide · editorial_navigation_not_professionally_reviewed

I am comparing assisted living with home services and need to understand payment

Elder & Dependent Adult. I am comparing assisted living with home services and need to understand payment Next steps: Describe the care and supervision needed and the adult's preferred living arrangement. Compare home services, nursing-facility care and Living Choices rather than treating all residential care as the same. Ask DHS or Choices in Living about the applicable assessment and application route. Request each facility's written charges, covered services, admission terms and notice policies. Separate Medicaid-covered services from room, board and other charges the facility describes. Check actual provider participation, accessibility and vacancy before making a commitment. Review proposed contracts and the coverage decision with qualified help before signing financial obligations. Documents: Care needs summary; Assessment and application papers; Facility fee schedule; Admission and discharge contract; Coverage and payment notices; Provider participation and availability notes Assessment, financial eligibility, provider participation and availability all matter; there is no placement guarantee.

statewide · editorial_navigation_not_professionally_reviewed

I need VA help arranging home care or long-term care

Veterans. I need VA help arranging home care or long-term care Next steps: List daily-care needs, current caregivers and the preferred care setting. Confirm VA health-care enrollment and ask the care team for a social-work assessment. Use the official VA long-term-care route to discuss home services and residential alternatives. Ask for clarification of any care decision, referral or payment notice. Confirm actual provider availability, authorized services and possible copays or uncovered charges. Coordinate with other insurers or Arkansas LTSS screening where VA services do not meet all needs. Review the proposed care plan and safe transition arrangements before a move or caregiver change. Documents: VA enrollment information; Care needs and medication summary; Caregiver and provider contacts; Assessment or referral notices; Proposed service and charge details; Care-plan and transition notes VA enrollment, assessed need and local availability matter; neither VA nor Medicaid assistance is automatic.

statewide · editorial_navigation_not_professionally_reviewed

Showing 24 of 409 entries Open a resource to review its source and related information.

Searching for: nursing home resident prevented receiving chosen visitors see family.

Complaint & Oversight Route Official Reviewed baseline

Complaint about a hospital, nursing home, or health facility

800-582-4887

Consumer & Public Records

Open source

Research Section Needs live check

Family Preservation and In-Home Services

SafeCare, Family Centered Treatment, Intensive In-Home Services, Team Decision Making, caseload changes, and prevention outcomes.

Child WelfareCourt FormsCourts

Child Welfare and Protective Services Infrastructure in Arkansas · p. 4–5

Research & Analysis

Research Section Needs live check

Aging, Home-Based Care, and Area Agencies on Aging

ARChoices, Living Choices, PACE, Choices in Living, service regions, transportation, meals, and options counseling.

Area Agencies AgingBenefitsCourt Forms

Statewide Public Assistance and Human Services Infrastructure in Arkansas · p. 11–13

Research & Analysis

Research Section Needs live check

Medicaid Finance, ARHOME, and PASSE

Federal matching, ARHOME premium assistance, budget neutrality, PASSE managed care, risk corridors, and premium-tax financing.

BenefitsCourt FormsDisability

Comprehensive Analysis of Financial Resources and Fiscal Policy in the State of Arkansas · p. 7–9

Research & Analysis

Program Official Reviewed baseline

Arkansas State Veterans Homes

State-run skilled-nursing facilities in Fayetteville and North Little Rock providing medical, rehabilitation, memory-care, and hospice services.

Long Term CareNursing HomeVeterans

Statewide Public Assistance and Human Services Infrastructure in Arkansas · p. 13–14

Veterans & Aging

Open source

Research Section Needs live check

Housing Finance, Weatherization, and Homelessness Diversion

ADFA mortgages, down-payment programs, homeowner relief, weatherization, vouchers, shelters, and rapid rehousing.

HomelessnessHousingMortgage

Statewide Public Assistance and Human Services Infrastructure in Arkansas · p. 6–7

Research & Analysis

Research Section Needs live check

ARHOME, ARKids, TEFRA, and Disability Waivers

Adult Medicaid expansion, child coverage, disability pathways, income thresholds, work reporting, and waiver services.

BenefitsCourt FormsDisability

Statewide Public Assistance and Human Services Infrastructure in Arkansas · p. 2–4

Research & Analysis

Government Agency Official Reviewed baseline

Arkansas State Board of Nursing Complaint Portal

Receive complaints concerning nursing practice and licensing.

501-686-2700

State Services

Open source

Procedural Requirement Needs review

Plan, facilitate, and document family time

Child Welfare & CPS

Legal Rights Guide Needs review

Family time subject to safety and court orders

Child Welfare & CPS

Procedural Requirement Needs review

Arrange and monitor family time

Family time is both a relationship right and a reunification tool. Ordered, offered, scheduled, occurred, cancelled, restricted, and suspended are different events.

Child Welfare & CPS

Legal Clinic Reviewed baseline

Bowen Family Law and Delta Divorce Clinic

Supervised clinic addressing domestic-relations issues and serving underserved communities, including Arkansas Delta residents.

DivorceFamily LawLegal Clinic

The Landscape of Civil and Criminal Legal Resources for Low-Income Residents in Arkansas · p. 6–7

Legal Help

Open source

Procedural Requirement Needs review

Develop Family Case Plan

The case plan should say what needs to change, who must do what, what services support the change, and how progress will be measured.

Child Welfare & CPS

Program Needs live check

DCFS Intensive In-Home Services

High-intensity clinical support in the home for families facing layered behavioral and social crises, with frequent sessions and on-call crisis stabilization.

Behavioral HealthCrisis StabilizationFamily Preservation

Child Welfare and Protective Services Infrastructure in Arkansas · p. 5

Child Welfare & CPS

Procedural Requirement Needs review

Review Family Case Plan at family team meeting

The case plan is a living document and must be revisited at least every 90 days under current DCFS policy.

Child Welfare & CPS

Procedural Requirement Needs review

File and distribute Family Case Plan

The plan must become a shared, filed case document—not an internal worksheet hidden in a desk drawer.

Child Welfare & CPS

Deadline Rule Needs review

Initial Family Case Plan

Complete, approve, distribute, and file initial case plan

Courts & Forms

Hotline Official Reviewed baseline

Homeless tonight or urgent basic needs

211

Family & Safety

Open source

Emergency Resource Official Reviewed baseline

Homeless tonight or urgent basic needs

211

Family & Safety

Open source

Program Needs live check

Family Centered Treatment

Intensive home-based family-preservation model for older children and adolescents experiencing behavioral disturbance, relational conflict, and emotional distress.

AdolescentsBehavioral HealthFamily Preservation

Child Welfare and Protective Services Infrastructure in Arkansas · p. 4–5

Child Welfare & CPS

Agency Official Reviewed baseline

Arkansas Division of Children and Family Services

DHS division administering child abuse and neglect prevention, in-home services, foster care, substitute placement, adoption, and family preservation across Arkansas.

Child Abuse ReportingChild WelfareDCFS

Child Welfare and Protective Services Infrastructure in Arkansas · p. 1–3

Child Welfare & CPS

Open source

Procedural Requirement Needs review

Seek emergency judicial authorization when required

Child Welfare & CPS

Process Stage Needs live check

Seek legal review

Contact a lawyer or clinic for retaliation risk, deadlines, and damages analysis.

Navigation Tools

Regulation Needs review

9 CAR § 40-603 — True-report in-home contact requirements

When a true report results in an open in-home case, regulation requires enhanced initial contact frequency and ongoing face-to-face contact, subject to specified supervisory review.

Child Welfare & CPS

Database entries summarize source material and point toward next steps. External sites control their content. Verify current statutes, court rules, forms, eligibility, deadlines, personnel, and program availability with the responsible authority.

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State Resources

Common needs

Find help in your county

Access Arkansas benefits portal

Arkansas DHS county offices

Arkansas DHS — community grant-funded services

DHS appeals and hearings

Medicare official help

USA.gov benefits finder

Next steps for your topic

Complaint about a hospital, nursing home, or health facility

Family Preservation and In-Home Services

Aging, Home-Based Care, and Area Agencies on Aging

Medicaid Finance, ARHOME, and PASSE

Arkansas State Veterans Homes

Housing Finance, Weatherization, and Homelessness Diversion

ARHOME, ARKids, TEFRA, and Disability Waivers

Arkansas State Board of Nursing Complaint Portal

Plan, facilitate, and document family time

Family time subject to safety and court orders

Arrange and monitor family time

Bowen Family Law and Delta Divorce Clinic

Develop Family Case Plan

DCFS Intensive In-Home Services

Review Family Case Plan at family team meeting

File and distribute Family Case Plan

Initial Family Case Plan

Homeless tonight or urgent basic needs

Homeless tonight or urgent basic needs

Family Centered Treatment

Arkansas Division of Children and Family Services

Seek emergency judicial authorization when required

Seek legal review

9 CAR § 40-603 — True-report in-home contact requirements

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